If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative. If we aren’t available, drop us an email and we will get back to you within 20-36 hours!
Need Help?
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative. If we aren’t available, drop us an email and we will get back to you within 20-36 hours!
Frequently Asked Questions
Fast. Orders placed before 2 PM (PST) ship the same day. Delivery typically takes 3-4 business days within the US. You'll receive a tracking number by email as soon as your order leaves our California facility.
All orders are shipped from our facility in California. No overseas warehouses, no long waits.
You will receive an email with a tracking link once your order has been shipped. If you haven’t received it, please check your spam folder. Alternatively, you can track your shipment on our website by entering your order number.
If your order hasn't shipped yet, we'll do our best to accommodate changes. Email us at support@klovercase.com as soon as possible. Once an order has shipped, changes or cancellations are no longer possible — but you can still request a return after delivery (see our Return Policy).
Yes. We offer custom text, names, photos, and unique designs on select models. Check our Custom Collection for available options.
Custom cases are made just for you and cannot be returned or refunded unless they arrive defective or damaged. Please double-check all custom details before submitting.
Within 24 hours of placing your custom order, you can cancel for a full refund. After 24 hours, we handle cancellations on a case-by-case basis — if production has already started, we may not be able to approve it.
Product & Compatibility
Every Klover case lists compatible models in the product description. Choose your phone model from the dropdown menu before adding to cart. If you're unsure, email us — we'll help you pick the right one.
Select Klover models are MagSafe-compatible. Check the product page for "MagSafe Compatible" labeling to confirm.
No. Our clear cases are treated with UV-resistant coatings that prevent yellowing. We stand behind our materials.
We use durable polymers, soft-touch finishes, and UV-resistant coatings. No cheap plastics. No peeling layers.
We're always expanding our lineup. Let us know your phone model at support@klovercase.com, and we'll add it to our wishlist.
Returns & Exchanges
Regular (non-customized) items can be returned within 30 days of delivery. Items must be in original condition with packaging. Custom items cannot be returned unless defective or damaged. See our full [Return & Refund Policy] for details.
Email us at support@klovercase.com with your order number and reason for return. We'll reply within 1 business day with instructions and our US return address.
Return shipping is the customer's responsibility unless the item arrived damaged or we sent the wrong item.
Once we receive and inspect your return, refunds are processed within 5-10 business days to your original payment method.
Yes, for regular items. Email us at support@klovercase.com and we'll arrange an exchange at no extra shipping cost.
About Klover
Every Klover case is assembled and shipped from our facility in California, USA. We source quality materials and handle all fulfillment domestically — so you get fast shipping and reliable support.
It's a spin on "clover," the four-leaf kind. We believe the little things you carry every day — like a phone case — can carry a little luck with them.
Email us at support@klovercase.com. We're a California-based team, and we answer every message personally. Expect a reply within 1 business day.